Why Trust Makes a Huge Difference in Workplace Communications

Workplace Communications

This spring our company conducted The Marlin Workplace Survey, conducted by Qualtrics and co-authored by Marlin and the Wharton School, University of Pennsylvania. The survey polled 1,048 full- and part-time American workers from March 2 – March 6, 2018 on current workplace issues which ranged from active shooter events to employee-employer communication. One area we focused on was trust.

Trust is one of those things that is hard to earn and easy to lose. Most managers I know work hard to get it because they know the benefits that come along with it. One key way of doing it, backed up by our survey results, is through regular communication with workers.

The good news is that employees in our survey reported that they trust their organizations almost as much as their families, and significantly more than news organizations or social media. Here are the results:

I trust the information I receive from:

Friends & family         83%

My organization         67%

My coworkers             63%

The news media         30%

Social media               17%

It shows that American companies are doing a pretty good job compared with other social institutions. But it still leaves one third of workers not trusting their employers, so we’ve still got some work to do.

Trust in Workplace Communications

The work is worth it. For example, we found a solid link between increased employee trust of their companies and decreased preventable workplace accidents. We also know that trust is an important ingredient of engagement, also a super important ingredient for a well-run company.

In an era of fake news and shifting political landscapes, employees appreciate having an employer that’s trustworthy and transparent. We believe in these values for our company and work every day to make them a reality for our customers.

Frank Kenna III
June 11, 2018

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